Our Guarantees
At Star Hosting all Virtual Hosting clients enjoy guarantees every hosting service should offer, they include 15 Days Money-Back Guarantee Star Hosting extends a 15 days unconditional money-back guarantee to all virtual server clients who select the at least one year payment plan. This service guarantee shall begin upon the set-up of Client's account and shall expire 15 days later. Client has the right to cancel his/her contract with Star Hosting by submitting a request from our website within the first 15 days. Upon cancellation, Client's account shall be terminated and all fees, excluding set-up, shall be returned in the form of a check to the Client.

Limitations
In the event that a client's account has been suspended due to any violations of Star Hosting Acceptable Usage Policy, the 15 days money-back guarantee will not apply.

Client's exercising their right to the 15 days money-back guarantee will not be allowed to host any site with Star Hosting for a period of six months. Client's who have multiple accounts with Star Hosting and who exercise the 15 days money-back guarantee on any of their accounts will have their other accounts terminated at the end of their current contract.

99.5% Uptime Guarantee
The 99.5% uptime guarantee is extended to clients as a safety measure, so clients can be confident of the reliability of our service. If service is questionable, then you do not pay.

This guarantee extends to all virtual server clients of Star Hosting including resold accounts. If, in one month (example: 1 March, 2003 to 31 March, 2003), the average uptime of all services is less than 99.5%, then you will receive that month free of charge.

Limitations
On-line problems occur continuously. There might come a time when you cannot access your website or any other service. This is not necessarily due to Star Hosting. Perhaps your ISP is experiencing technical difficulties, or there might be a routing problem between your ISP and Star Hosting, making communication difficult or impossible. We cannot bear the responsibility of such problems.

Star Hosting will on occasion make upgrades to servers and/or networking equipment. Such maintenance will be performed during Maintenance Windows. Client's will receive advance notice of any maintenance window via the e-mail address on file for the account. Any downtime that occurs during a scheduled maintenance window shall not be counted towards the Uptime Guarantee.